Perception relies on trust, which although multi-faceted, depends upon governance, ownership and a demonstration of how companies are delivering on a wider purpose beyond the pursuit of profit. This topic has recently gained momentum across the globe. UK regulators of the utilities sector are asking privately-owned companies to demonstrate social value and legitimacy and ensure that the services they deliver reflect what consumers want and are willing to pay for.
Consumer engagement has played a vital role in price reviews in the past decade. More recently, as part of the 2019 Price Review in the water sector and the RIIO-2 price control reviews in the energy sector, regulators have put even more emphasis on how companies interact with their consumers.
Consumers, policymakers and private businesses are also focusing on decarbonising economic activity to limit the impact of climate change and to secure an environmentally sustainable future. Policymakers are increasingly recognising that such transition can only deliver efficiencies and synergies that reduce the costs of decarbonisation for society through the development of an integrated system that internalises the links between energy, heat and transport.
With the consumer at the centre of it all, our expertise in the electricity, gas and transport sectors makes us uniquely positioned to help policymakers, developers and consumer groups overcome the challenges presented by an integrated energy system.
Further information about our social value, consumer legitimacy & sustainability experience is available from the links on this page.
Social value, consumer legitimacy & sustainability News & insights
Vacancy for a Senior Consultant: energy markets and modelling
CEPA is seeking an experienced individual to join its London office as a Senior Consultant, supporting the firm's work in the energy sector.
Report about unlocking new sources of electricity system flexibility from households published
Energy Systems Catapult has published a report, prepared with input from CEPA and Ovo, that developed and tested innovative retail propositions against a range of 2030 market scenarios to identify how to best elicit flexibility.
Reputation acknowledged by ranking recognition
CEPA thanks those clients, industry leaders, associates and future economists for the feedback they provided to Consultancy.uk, resulting in the firm’s high-level, 2023 ranking as one of the “Top Economics consulting firms in the UK”.
Supporting the UK Government’s approach to community benefits for electricity transmission network infrastructure
Onshore electricity networks will play a critical role in achieving net zero and that requires transformation at unprecedented scale and pace.
CEPA has again been recognised as one of the UK’s leading management consultants
We are grateful for the continued positive feedback from the market, which has led to CEPA retaining its position in the Financial Times' ratings.
Vacancy for an economic consultant: water and transport
CEPA is looking for an outstanding person to join our London office as a Consultant or Senior Consultant to support our work in water and transport.
CEPA recognised as one of the UK’s leading management consultants
Following another year of providing high-quality advice to our clients across our core sectors, we are grateful for the positive feedback from the market, which has led to CEPA’s inclusion in the Financial Times’ independent ratings report.
European energy regulators report on Innovative Business Models and Consumer Protection
The Council of European Energy Regulators (CEER) has published a report, for which we undertook the identification and analysis of the business models and supporting case studies.
Evaluation of New Reg trial in Australia released
The Australian Energy Regulator has published our independent evaluation of a trial, to deliver better outcomes for consumers through network consumer engagement and regulatory innovation.
Independent review of water affordability
CCW, a body that represents water consumers in England and Wales, has published its review of the affordability support for financially vulnerable water customers.
Evaluation of ‘Innovation Link’ Ofgem’s innovation support programme
The Innovation Link is Ofgem’s main support programme for innovators looking to launching novel propositions. It offers regulatory guidance as well as trials and derogations, contributing to an enabling and adaptive regulatory environment to benefit consumers and support the UK’s transition to net zero.
How best to measure water poverty
Water UK publish the Measuring Water Poverty using a bills to income metric report that we prepared for them.
CEPA provides analysis for the New Appointments & Variations Regime in the water industry
Ofwat, the economic regulator of the water sector in England & Wales, has commissioned CEPA to analyse bulk charges for the New Appointments and Variations (NAVs) Regime.
CEPA helps to define water poverty, understand future pressures & appraise UK water companies’ efforts
CEPA supports UK Water Industry Research with their work designed to help decision makers and water companies in making water and sewerage bills affordable and their ambition to achieve 'zero customers in water poverty by 2030'.
Water poverty drivers & metrics in the UK
UK Water Industry Research (UKWIR) will host the launch of a new report, which is designed to support decision makers and water companies in the UK.
The Utility Regulator in Northern Ireland publishes domestic consumer insight tracker findings
The Utility Regulator (UR) in Northern Ireland has published the results of its first Consumer Insight Tracker Survey.