Strategic review of the WHO Family and Community Health cluster

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Client World Health Organization (WHO)
Dates 2011
Sector(s)Global Health
Service(s)Review & Evaluation, Strategy & Finance

The Family and Community Health (FCH) cluster in the World Health Organization (WHO) plays a key role in working towards MDG 4 (child health) and MDG 5 (maternal health) through its: (i) core support for Member States and Donor partners; and (ii) work with a number of key global health partnerships (including GAVI and PMNCH).

The FCH Assistant Director General (ADG) commissioned CEPA to provide support for a strategic review of the cluster’s functions and priorities, which aimed to: (i) review its existing activities and contributions; (ii) identify and assess strategic options for prioritisation of its activities to maximise impact over the next five years, including how it works collaboratively with the relevant global health partnerships to achieve synergies; and (iii) make recommendations on appropriate structure and resource allocation.

We supported the ADG and Department Directors (‘the Review Team’) in carrying out the strategic review, serving as an independent source of input and analysis. Our work focused on:

  • an analysis of the functions, activities and delivery models employed by the various departments in the cluster, based on a review of FCH documentation/ annual reports and data from Global Management System (GSM), as well as a series of interviews with staff across the cluster;
  • strategic discussions with the Review Team on key issues and opportunities faced by the cluster;
  • consultations with WHO stakeholders (e.g. other WHO departments, donors, development organisations working on RMNCH) on the cluster’s current performance and suggestions for improvements; and
  • development and discussion of the proposed recommendations and action plan for the cluster going forward.

The final outcome of the strategic review was a ‘Strategy Review Paper’ that summarised the key opportunities and issues for the cluster and presented recommendations on the cluster thrust and prioritisation; structure; working practices; efficiency and performance management. We also developed a summary and updates on the review for the WHO Director General’s office.